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3 months ago
Salary band: £25k - £30k
Location: UK, East Anglia, Norfolk, Norwich
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Generalist HR Jobs
My client is a well-established FMCG food manufacturer with multiple sites and an international client base. Due to ongoing business demand they are seeking a Complaints Manager to join the business and assist with improving process and tracing accountability from consumer complaints.

Job description:
The post holder will be responsible using the company systems to trace accountability of issues raised from being the POC for consumer complaints and suggesting potential improvements to resolve the issues and stop them reoccurring.

Core duties:
To be the POC for all consumer complaints and resolve them accordingly
Trace accountability of complaint issues
Provide solutions to improve process to avoid future complaints
Liaise with internal departments to keep all parties aware of complaints and establish the best resolution

Core competencies:
Previous experience of handling consumer/customer complaints (essential)
Previous experience working in a manufacturing/warehouse/industrial business (essential)
Strong system knowledge specifically Microsoft Excel (essential)
Knowledge of food supply chain and manufacturing processes (desirable)

This position would suit a supply chain/manufacturing professional with strong system skills and a knowledge of the manufacturing process that would like a solution focused customer facing role.


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