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over 4 years ago
Role : Part Time Customer Relations Administrator
Location : Christchurch
Salary : GBP15,000 : GBP17,000

We have an exciting opportunity to join the UK's biggest Arts and Craft Retailer. We are currently recruiting for a Part Time (19 hours) Customer Relations Administrator to join our expanding Operations team based in Christchurch, Dorset.

The main purpose of the role is to deal with, resolve and respond to all customer complaints in a timely and professional manner. Co:ordinate and record customer enquiries, suggestions, and complaints as well as analyse and produce recommendations for the management team.


: Deal with enquiries and complaints to deliver a satisfactory solution for both the customer and Hobbycraft, identifying how the situation occurred and how such issues could be prevented in the future.
Identify key issues/trends from information collated.
: Take appropriate action to resolve and present the information for use to improve the business, e.g. Contact suppliers regarding faulty products. Work with them and the buyers to satisfactorily resolve the customer's complaint and prevent recurrence.
: Provide support to stores, giving guidance and advice on how to respond to complaints, compiling responses on their behalf and dealing with in:store issues at the time of incident.
: Review the processes for handling complaints, proposing improvements to make more efficient and effective.
: Cover Reception and Switchboard in Receptionists absence
: Any other duties as required by the Company

Essential Requirements:

: Previous experience of working within a Customer Services department (preferably within Retail)
: Flexible in your approach
: Proficient use of all MS Packages including Word and Excel
: Confident communicator at all levels (both written and verbal)
: Attention to detail
: Ability to make decisions
: Ability to priorities work load

Working pattern:

Tuesday 1pm : 5pm, Wednesday 9am : 5pm, Thursday 9am : 5pm
Please note that you may be asked to cover the Customer Relations Manager during periods of holiday or sickness. You will be given a minimum of 2 weeks' notice.

Thank you for your interest in joining the Hobbycraft Group, due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 4 weeks please assume that your application has not been successful. We may contact you in the future about other suitable positions.

Key Words : Sales, Admin, Administration, Office, Complaints, Customer Service, Retail, Administrator, Business Management, Receptionist, Store, Assistant, Manager, Crafts, Hobby

Key Locations : Bournemouth, Poole, Milton on Sea, Lymington, Brockenhurst, Ringwood, Bransgore.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we wi

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