Global Mobility Account Manager - Alchemy Recruitment

Description

Leading Relocation Services provider is seeking an Account Manager in London to manage a team to provide outsourced relocation management services. To ensure that the Company adheres to the terms and conditions of the client contract(s). To deliver a superior customer service while meeting all client contracted SLA performance standards. 

ACCOUNTABILITIES:

• Ensures that quality service policy  is adhered to in all dealings with clients and assignees and that service quality levels are achieved
• Builds productive and effective relationships with clients, assignees and suppliers.
• Manages all aspects of the day to day activities of the team including coaching and training
• Monitors staff performance continuously and at a minimum formally appraises staff annually
• As required manage caseload of high level client employees (VIPs)
• Continually assesses opportunities to expand client relationship, improve team performance and internal processes with Director
• Monitors and manages the effective service delivery of third party vendors
• Maintains data integrity, and ensures the timely production of effective and valid data for client and internal use
• Prepares for and contributes to regular client review meeting
• Participates as appropriate in special projects (improving Company's ability to compete in the marketplace; developing new service offerings, improving efficiency, etc)
• Works with the Implementation team during implementation of new accounts ensuring that communication bridges, policies and procedures and processes are in place
• Undertakes other tasks and special projects as required

Education:

Bachelors Degree or equivalent preferred

Experience: 

• At least 5 years' experience as a relocation Consultant or in a customer similar service role (relocation industry experience preferred), or 2 years experience as a Team Leader/Account Manager.
• Skills:
• Must have the ability to manage multiple client relationships
• Ability to delegate work to staff and ensure its' quality and timely completion
• Fluency in speaking and writing English required
• Additional language capabilities advantageous
• Excellent communication and interpersonal skills
• Strong managerial skills and excellent customer service
• Ability to build and maintain relationships at various levels within the organization
• Effective decision making, conflict management and problem resolution
• Ability to handle stress and maintain a professional demeanour

CONDITIONS OF WORK:

• Some travel to client locations in UK and Europe
• Annual global team meeting
• Standard office environment
• Some home office/off hours requirements

ADDITIONAL QUALIFICATIONS REQUIRED:

Management of service teams located in London, and Europe

• Global Mobility Specialist accreditation preferred
• Demonstrated experience in the areas of immigration, balance sheets, assignment package review, assignee transfer process, international payroll issues ( including reconciliations) year - end process, reporting requirements, cost projections and policy development and the application of this knowledge to moderately complex client situations
• Sensitivity to the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process
• Ability to manage a multicultural and virtual team
• Provides recruitment and staff selection support provided to HR
• Liaison with other internal depts.( Finance, IT, etc.) to support client requirements
• Ability to manage Client Contract requirements and corresponding Service level Agreements
• Multilingual capabilities preferred