Global Mobility/Relocation Consultant- 12 Month - JAM Human Resources

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Description

Job Ref: AS/31391/GM
Package: £Negotiable + Benefits
Location: Middlesex
Job type: International Assignment / Global Mobility / Relocation Consultant - 12 Month Contract
Position type: 12 Month FTC
Hours: Full-time
Start Date: ASAP
Contact name: Andy Shaw
Contact Company: JAM Global Mobility


The Background:

This leading firm is actively seeking an addition to their Global Mobility Team. Working as a Global Mobility Consultant, you will be responsible for managing and coordinating the assignment process from start-to-finish offering the highest levels of customer service.


The Role:

The responsibilities of a Global Mobility Advisor include but not limited to the following:

Main point of contact for relocating employee and family. Conduct needs assessment and brief them on all service provisions, initiate the relocation process and all services in line with the corporate client policy.

Manage the delivery of all services in line with the client processes to ensure satisfactory experience. Solve issues as they arrive.

Manage the relationship with service partners instructed and ensure value for money services.

Day to day point of contact for clients to keep them advised of the progress of the assignments, discuss exceptions, and recommend process or policy change in consultation with the manager where appropriate.

Counsel on Policies and relate them to operational procedures.

Provide on-going support and advice on policy and process to the employee through the assignment/relocation.

Liaise with manager on operational issues, keep a record of caseload.

Accurately maintain all files and databases.

Process invoices accurately and ensure job costing is completed correctly and within the timescales set. Collate all necessary information from clients to enable invoice accuracy.

Show exceptional customer service and obtain customer feedback, record this on caseload reports and facilitate central compilation.

Assist with compilation, analysis and interpretation of data to produce Client reports. Track cost savings and complete the value added database.

Participate in client review meetings as required.

Research company specific information to assist assignees and also clients to develop policy and drive cost savings.

Build strong relationships with other departments and branches to enable all opportunities to be explored, cross selling opportunities identified with clients and full services delivered.

Play a strong role in the team to support other team members, continually improve services and working practices.


The Person:

The successful candidate will have previous experience dealing with: international assignment, global mobility or expatriate management issues. Applicants must have a strong understanding of the assignment management life cycle and the associated issues. Applicants with additional: expatriate tax, payroll and compensation experience would be advantageous.


To Apply:

Please forward your most up-to-date CV together with salary details quoting reference AS/31391/GM or by calling Andy Shaw on.

JAM Global Mobility is acting as an Employment Agency in relation to this vacancy. Should this position not meet what you are looking for, please forward to someone you feel may be interested in this position.