Head of HR Service Delivery, Europe - cer Human Resources

Job Title: Head of HR Service Delivery, Europe

Location: London

Position: 6-12 month Maternity Contract

Our client a leading international bank is looking for a candidate to Head the HR Service Delivery. The successful candidate will be responsible for the monitoring and delivery of HR Service Delivery for the Europe region including: HR operations, audit, risk and compliance for HR and HR budgets. You will also be responsible for managing service delivery team onshore and offshore that support HR service delivery; and for successful and seamless rollout and implementation of HR transformation agenda and project initiatives.

Main Responsibilities will include:

• Leading and driving HR operational services across Europe.
• Operations Management, Risk Management, Compliance and Budgets for a defined area – Monitoring performance and delivering against plans to achieve targets.
• Successful & seamless rollout and implementation of HR transformation agenda and project initiatives.
• Ensuring that there is a good standard of service aligning to the bank’s employee experience agenda and that improvements are driven in partnership with external vendors and the shared service centre teams
• Managing the HR Service Delivery function across Europe by providing benchmarked processes, effective Risk management and optimizing operations delivery to achieve country business performance.
• Management of Payroll function including full risk management, mitigation and compliance.
• Responsible for end to end operations
• Leading activities with the Business Unit Head - coordinating, driving and directing effective compliance and operational risk management at the Business Unit level and in collaboration with other HR teams.
• Ensuring proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues
• Budgeting preparation and monitoring for HR Europe to ensure targets are met along with management of any opportunities.
• Management of a range of HR policies at a country and regional level.

The Successful Candidate:

• Knowledge and experience of HR operations, with execution through a shared services center.
• Excellent written and verbal communications skills: proven success in writing and delivering strategy papers and other project documentation. 
• Advanced process management expertise.
• Strong influencing skills, consultative and negotiation skills.
• Experience of working in a complex matrix environment across and dealing with demanding and fast-paced client groups.
• Sound financial and commercial management skills
• Experience in managing budgets.
• Proven delivery capabilities
• Strong work orientation, taking ownership to deliver on time every time.
• Ability to work under pressure.
• Assertive, tenacious and willing to challenge when required
• Demonstrates a strong moral compass in all decision making
• Highly driven and inquisitive and continually pushes for results