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over 3 years ago

Job Title: Head of HR Service Delivery, Europe

Location: London

Position: 6-12 month Maternity Contract


Our client a leading international bank is looking for a candidate to Head the HR Service Delivery. The successful candidate will be responsible for the monitoring and delivery of HR Service Delivery for the Europe region including: HR operations, audit, risk and compliance for HR and HR budgets. You will also be responsible for managing service delivery team onshore and offshore that support HR service delivery; and for successful and seamless rollout and implementation of HR transformation agenda and project initiatives.


Main Responsibilities will include:


  • Leading and driving HR operational services across Europe.
  • Operations Management, Risk Management, Compliance and Budgets for a defined area – Monitoring performance and delivering against plans to achieve targets.
  • Successful & seamless rollout and implementation of HR transformation agenda and project initiatives.
  • Ensuring that there is a good standard of service aligning to the bank’s employee experience agenda and that improvements are driven in partnership with external vendors and the shared service centre teams
  • Managing the HR Service Delivery function across Europe by providing benchmarked processes, effective Risk management and optimizing operations delivery to achieve country business performance.
  • Management of Payroll function including full risk management, mitigation and compliance.
  • Responsible for end to end operations
  • Leading activities with the Business Unit Head - coordinating, driving and directing effective compliance and operational risk management at the Business Unit level and in collaboration with other HR teams.
  • Ensuring proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues
  • Budgeting preparation and monitoring for HR Europe to ensure targets are met along with management of any opportunities.
  • Management of a range of HR policies at a country and regional level.


The Successful Candidate:


  • Knowledge and experience of HR operations, with execution through a shared services center.
  • Excellent written and verbal communications skills: proven success in writing and delivering strategy papers and other project documentation. 
  • Advanced process management expertise.
  • Strong influencing skills, consultative and negotiation skills.
  • Experience of working in a complex matrix environment across and dealing with demanding and fast-paced client groups.
  • Sound financial and commercial management skills
  • Experience in managing budgets.
  • Proven delivery capabilities
  • Strong work orientation, taking ownership to deliver on time every time.
  • Ability to work under pressure.
  • Assertive, tenacious and willing to challenge when required
  • Demonstrates a strong moral compass in all decision making
  • Highly driven and inquisitive and continually pushes for results

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