Partnering the contact centre we are looking for someone with previous experienced of a HR role that included D&G for a contact centre.
Duties will include
*Provide a regular line of communication between HR and Operations by attending and liaising with Senior and Line Managers within the Call Centre, Collections and CFS departments within the Business areas. Providing guidance and support on an ad hoc basis when required.
*Provide support to HR Manager with Business restructuring as when required.
Responsible for the aspects of administration within the Human Resource function. Associated with Disciplinary and Grievance, Flexible working and the overview of the Recruitment, Maternity, Paternity, Parental and shift change requests.
*Ensure that all HR systems are updated and effective to provide management information to support effective decision making.
*Work with the Recruitment and Development Manager to highlight any issues that may be relevant to include into Management training programmes. To assist with business and individual performance improvement
Ideal candidates will have a very strong background in HR and ideally within a contact centre environment.
Please note you will receive an automated response advising you that we have received your CV.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.