HR Advisor - Digby Morgan Consulting Ltd

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Description

Currently recruiting for a HR Advisor for a HR Service Centre based in Camberley. The role is a temporary position until approximately May 2012 paying up to £13 per hour. The team is the first point of contact via phone and intranet for all HR related enquires across the company, taking queries from employees, ex-employees and HR colleagues. The primary function of the role is to support employees across the company, meeting their HR needs. The position is within a contact centre environment with emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system. The hours of operation are between 8.30-5.30pm Monday Friday, requiring reliable, flexible individuals to accommodate the work schedule. Ensure a positive experience for all employees by providing excellent service at all times Take internal calls and web based queries and provide best resolution and support Log all inbound calls and updates into a call logging & case management system Provide guidance to employees on HR procedures and systems Give first line guidance on HR policies to employees Provide employment verification letters First line of support for payroll queries The successful candidate will have strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business. You will be an excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility as well as work in a fast paced environment