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3 months ago
Page Personnel HR
Salary band: Any
Location: UK, Yorkshire, North Yorkshire, Harrogate
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Generalist HR Jobs, Graduate HR Jobs, HR Administrator Jobs, HR Officer Jobs
To work as part of a team of HR Customer Service Advisors within the HR Shared Service Centre. The role will respond to first line HR queries from the customer base into the Service Centre (circa 6,500 employees), therefore the role is extremely fast paced and customer facing. Manage a range of non contentious employee relations cases such as disciplinary, absence management, misconduct, underperformance, probationary period reviews and flexible working requests. Client Details A well established, fast paced, changing business based in Ripon, North Yorkshire. Description To be the first point of contact for the customer base into the HR Service Centre (People Centre) - answering first line calls and emails. Providing committed HR advice in issues such as disciplinary, conduct, capability, payroll, recruitment, learning and development, health and safety, organisational change and employee relations matters. Recording all queries on to a HR Case Management system to drive efficiencies, data analysis and measure performance standards to shape the continuous improvement agenda Identification and escalation of complex enquiries to the relevant Specialist areas, as per defined procedures. Case management of non contentious employee relations cases, making recommendations, giving support and advice to managers and ensuring compliance in line with the relevant company policy and legislation Provide reactive support and advice to line managers on all HR related policies and procedures including discipline, absence management, probationary periods, underperformance and flexible working requests Development of working relationships with the customer base and other areas of HR to ensure a high level of customer service is provided at all times whilst acting with integrity and confidentiality Provide guidance and support to all employees on using a variety of HR systems and programmes Ensure that all enquiries are dealt with effectively and in line with all SOPs (Standard Operating Procedures) and KPI's - maintain and improve Service Delivery Have input to and be pro-active with ideas of ways in which the Customer Service Team can contribute to continuous improvement Develop and maintain productive and collaborative relationships with employees, line-managers and third parties demonstrating professional competence and credibility Any other relevant ad hoc duties as and when required, to support the HR function within the business Profile Have previously worked as a HR Officer, HR Advisor or HR AssistantHave employee relations knowledge and used to advising and coaching on employee relations mattersHave previously worked in a large business, used to working with high volumes in a fast paced environmentExcellent communication skills both written and verbal Job Offer Salary 20,000 - 23,000 per annumExcellent benefits

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