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2 months ago
ISP Group
Salary band: Any
Location: UK, London, City
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Employee Relations Jobs, Employment Law Jobs, Equal Opportunities Jobs, Industrial Relations Jobs, Union Jobs
We are currently recruiting for a HR/HC Advisor to work for this global professional services firm, the ideal person will be a specialist who has focussed on case management. The role sits within their HC Operations team - a central team of HR professionals providing case management and generalist support to the Business Units across their five lines of service (Assurance, Tax, Deals, Consulting and Internal Firm Services). The role is based in London with ad hoc travel to other UK Offices for training and meetings. Case management at this company incorporates health & wellbeing (H&W), performance management and employee relations (ER). The successful applicant will be responsible for managing a variety of cases across each of these areas (but with the greater volume normally in H&W and performance management). The role will be allocated to specific Business Units at the discretion of the leadership team. Allocations can be subject to change based on business needs, stakeholder needs, and/or changes in the team. Key objectives of the roles are: To deliver forward thinking, commercial, specialist advice on cases, issues and projects, providing a variety of options for dealing with each situation, along with clearly articulated risk and value, and supporting business stakeholders on end to end case and project management.To produce high quality written work, and sign off documentation from Advisors, providing feedback, coaching and development as appropriate. To manage strong Business Unit relationships (with generalist colleagues in HC Operations, people managers, line managers, partners and directors depending on the nature of the case or project), demonstrating good knowledge of their work and priorities, and being the go to person for any concerns or immediate advice. To use the HC Operations team's I.T. systems in a full, accurate and timely manner to support the team's production of meaningful quality Management Information (MI). Critical to the success of this role will be good knowledge, understanding, and some practical experience of managing H&W, performance management, and ER cases, along with an understanding of internal policies, the people agenda and excellent stakeholder management. The successful applicant will: Be able to provide immediate tailored advice, guidance, options and risk assessments to the business on all aspects of H&W, performance management and ER cases, without significant need for resource, preparation or referral elsewhere.Proactively provide stakeholders with timely and accurate information and reports on case management activity within their areas of the business. Provide advice and guidance on the bigger picture, precedents and trends.Actively work with people managers across allocated business units to manage cases, coaching, advising and supporting them, whilst building and maintaining strong trusted advisor relationships. Specifically: o for H&W issues - working with people managers to ensure their people are appropriately supported, referring employees to occupational health and other specialist medical advisors, and working with the business to interpret advice and agree support, adjustments and action plans as required. Liaising with their partner Xerox, their Professional Qualifications (PQ) team, their Health and Safety team and the Benefits team to advise and support on health, wellbeing and absence management before, during and after cases. o for performance issues - working with people managers to ensure their people are appropriately supported; advising on all aspects of performance management where poor or marginal performance has been identified, and actively working with them to manage cases - usually via a Performance Improvement Plan (PIP). o drive wellbeing and performance agendas and initiatives across Business Units. Advise and provide end to end support to stakeholders on all aspects of ER (specifically disciplinary, grievance, compromise agreement, TUPE, voluntary severance and redundancy situations), tailoring advice and guidance to each specific case or project and ensuring that the business are aware of potential ways to manage each situation, along with the associated risks.Carry out full and thorough investigations prior to disciplinary and grievance meetingsSupport the business throughout these cases, driving the process, attending formal meetings to input as required, advise on matters of policy, best practice and to ensure a full, fair and objective process is followed, producing comprehensive high quality reports, letters and notes and other ad-hoc communications. Requirements Strong knowledge and understanding of H&W, performance management and ER, ideally with previous hands on experience of managing cases across these areas.Strong positive team ethic, excellent relationship building, communication, coaching and consulting skills, with the ability and confidence to liaise with stakeholders at all levels and flex style to deal with different situations.Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions.Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time.High standard of written documentation, and previous experience of producing professional and robust letters and reports; excellent attention to detail is required.Willing to take on additional responsibility and go the extra mile, including helping other areas of HC as required, and occasional travel if support is required in other office locations.

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