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16 days ago
Pontoon
Salary band: Any
Location: UK, South East, Surrey
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Compensation and Benefits Jobs, Diversity Jobs, HR Retail Jobs, HR Systems Jobs, Organisational Development Jobs, Payroll Jobs, Pensions Jobs, Talent Management Jobs
Bank of America Merrill Lynch requires a competent Customer Services Advisor to join their HR team in Camberley on an initial 6 month contract. The primary function of the role is to support employees across the bank meet their HR needs. The position is within a contact centre environment with emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system. The hours of service centre operation are between 8.30-5.30pm Monday to Friday, requiring reliable flexible individuals to accommodate the work schedule. The environment is fast paced and results driven. Strong communication skills and a confident nature are essential for this team. Responsibilities Ensure a positive experience for all employees by providing excellent service at all timesTake internal calls and web based queries and provide best resolution and supportLog all inbound calls and updates into a call logging & case management systemProvide guidance to employees on HR procedures and systemsGive first line guidance on HR polices to employeesProvide employment verification letters - First line of support for payroll queriesMaintain and promote relationships with the wider HR colleagues and teams Essential Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of businessExcellent team player with the ability to build effective team relationships and promote an environment of trust and flexibilityGeneral IT/MS Office skills are essential;Ability to work effectively in a fast paced environmentResolution and results driven with a flexible and can-do attitudeExperience of working within a customer service environment:Risk awareness - handle confidential information with due diligenceAccuracy and attention to detail: recording detailed notes in the call logging system and responding to all queries with accurate information Experience The candidate will ideally have experience in one of the following areas: practical knowledge of HR IT Systems (Oracle, Siebel)Ability to multitask and prioritise workload An overall knowledge and experience of providing an HR service within the financial services industry, preferably in a contact centre environment, is desirable but not essential.

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