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17 days ago
Source4 Personnel Solutions
Salary band: Any
Location: UK, South East, Berkshire, Bracknell
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Employee Relations Jobs, Employment Law Jobs, Equal Opportunities Jobs, Industrial Relations Jobs, Union Jobs
Being the first point of contact for incoming HR queries that could not be resolved via self service, the successful candidate will handle all queries , respond to the majority of routine requests for information and advice and referring more complex cases to a HR Advisor in country or to relevant specialist in CoE or in country. You will also provide transactional / administration support, so it's essential that you have a strong HR/ administrative background! The role is initially temp (for 6 months), but there is chance for it to go permanent for the right candidate. You will be given full tranining on the company's CRM system. What your main responsibilities will be: Serve as first point-of-contact for HR queries from line managers and colleagues - advice and interpretation of HR policies, processes and issues e.g. absence, maternity, T&Cs, long service, benefit entitlement, performance management, leavers, promotions, transfers, change in circumstances, discipline, grievance, bullying and harassment, diversity.Where required, conduct research to find answers to questions, in liaison with HR CoEs and in country HR teams.Perform transactional / administrative services in support of HR processes and customers to agreed standards.Keep case management system up to date with all actions and ensure cases are closed out in a timely manner.Maintain excellent customer service behaviour. Manage own workload and prioritise tasks to ensure SLAs are achieved Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

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