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11 days ago
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Implementation/Account Manager


Templine Recruitment Agency
Salary band: Any
Location: UK, London
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: HR Business Partner Jobs, HR Director Jobs, HR Manager Jobs, Senior HR Jobs
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RESPONSIBILITIES & DUTIES 1. New Contract Implementation - To be responsible for the planning and implementation of new Onsite contracts / High Street branches, including all aspects of recruitment, selection and performance management of staff and the successful implementation of processes. 2. New Contract Handover - To be responsible for an effective handover to the permanent Contract / Branch Manager once the implementation process has been completed. 3. Troubleshooting / flexible cover - To provide management cover on any Onsite contract / High Street branch should a need arise through absence or a vacancy potentially at very short notice. To provide troubleshooting expertise should the need arise to evaluate and resolve any issues with relationships, processes or contract performance, potentially at very short notice. 4. Customer Relationship Management - To build and maintain meaningful relationships with customers at different levels (Shift Manager, General Manager, HR Manager, Business Unit Director), ensuring there are effective communication channels in place. To provide professional information / reporting packs on Templine performance against targets, KPIs and SLAs, including comprehensive reports and analysis. 5. Innovation / Continual Improvement - Identify opportunities for innovation in service and operational model to ensure Templine deliver above and beyond current customer and market expectation. 6. Market / Competitor Development - to provide regular reviews to the Senior Operations Team on market and competitor development across the Onsite / High Street sectors. This includes specific responsibility for proactive networking for the benefit of the business. 7. Compliance - to ensure the contract maintains compliance with all required legislation and company policies and procedures at all times. Specific responsibility for ensuring compliance with the Agency Worker Regulations and for creating and maintaining client specific AWR solutions. Accountable for implementing any process changes as and when required. 8. To work with the Senior Operations Team on any ad hoc projects across Templine as and when required. EXPERIENCE, KNOWLEDGE & QUALIFICATIONS REQUIRED FOR THE ROLE 1. Likely to be educated to A Level or equivalent level 2. Likely to have experience in a fast-moving, dynamic, service-led organisation, having specific responsibility for service delivery and customer relationship management within a multi-site, multi-party environment. Experience of the industrial, manufacturing or logistics sector and / or experience of working for, or with, a supplier of flexible workers would be an advantage. 3. Excellent interpersonal skills, experience of building and maintaining relationships internally and externally with different functions and management styles. 4. Proven track record of managing multi-site teams, through all stages of recruitment and selection through to performance management. 5. Proven track record of implementing operational projects from inception to handover. 6. Excellent problem solving skills within an operational environment. 7. Proven track record of creating comprehensive performance reports, including statistical and written analysis, issue / opportunity / risk identification and associated summaries. 8. Proven track record of achieving enhanced service provision across a business unit, working within agreed performance parameters (KPIs / SLAs). 9. Proven track record of creating and delivering presentations to internal and external customers. 10. Good IT literacy skills, experience of working with Microsoft packages including Office, Word, Powerpoint, Excel and Outlook. Driving Licence is required.
RESPONSIBILITIES & DUTIES 1. New Contract Implementation - To be responsible for the planning and implementation of new Onsite contracts / High Street branches, including all aspects of recruitment, selection and performance management of staff and the successful implementation of processes. 2. New Contract Handover - To be responsible for an effective handover to the permanent Contract / Branch Manager once the implementation process has been completed. 3. Troubleshooting / flexible cover - To provide management cover on any Onsite contract / High Street branch should a need arise through absence or a vacancy potentially at very short notice. To provide troubleshooting expertise should the need arise to evaluate and resolve any issues with relationships, processes or contract performance, potentially at very short notice. 4. Customer Relationship Management - To build and maintain meaningful relationships with customers at different levels (Shift Manager, General Manager, HR Manager, Business Unit Director), ensuring there are effective communication channels in place. To provide professional information / reporting packs on Templine performance against targets, KPIs and SLAs, including comprehensive reports and analysis. 5. Innovation / Continual Improvement - Identify opportunities for innovation in service and operational model to ensure Templine deliver above and beyond current customer and market expectation. 6. Market / Competitor Development - to provide regular reviews to the Senior Operations Team on market and competitor development across the Onsite / High Street sectors. This includes specific responsibility for proactive networking for the benefit of the business. 7. Compliance - to ensure the contract maintains compliance with all required legislation and company policies and procedures at all times. Specific responsibility for ensuring compliance with the Agency Worker Regulations and for creating and maintaining client specific AWR solutions. Accountable for implementing any process changes as and when required. 8. To work with the Senior Operations Team on any ad hoc projects across Templine as and when required. EXPERIENCE, KNOWLEDGE & QUALIFICATIONS REQUIRED FOR THE ROLE 1. Likely to be educated to A Level or equivalent level 2. Likely to have experience in a fast-moving, dynamic, service-led organisation, having specific responsibility for service delivery and customer relationship management within a multi-site, multi-party environment. Experience of the industrial, manufacturing or logistics sector and / or experience of working for, or with, a supplier of flexible workers would be an advantage. 3. Excellent interpersonal skills, experience of building and maintaining relationships internally and externally with different functions and management styles. 4. Proven track record of managing multi-site teams, through all stages of recruitment and selection through to performance management. 5. Proven track record of implementing operational projects from inception to handover. 6. Excellent problem solving skills within an operational environment. 7. Proven track record of creating comprehensive performance reports, including statistical and written analysis, issue / opportunity / risk identification and associated summaries. 8. Proven track record of achieving enhanced service provision across a business unit, working within agreed performance parameters (KPIs / SLAs). 9. Proven track record of creating and delivering presentations to internal and external customers. 10. Good IT literacy skills, experience of working with Microsoft packages including Office, Word, Powerpoint, Excel and Outlook. Driving Licence is required.

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