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21 days ago
SSI Europe UK Limited T/A ServiceSource
Salary band: Any
Location: UK, North West, Lancashire
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Generalist HR Jobs
Recruitment Specialist Liverpool COMPANY OVERVIEW ServiceSource (SREV) provides the world's leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals-the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to . ROLE OVERVIEW The individual in this role will be located in ServiceSource's Sales Centre in Liverpool and will support our Managed Services team as we continue to grow our business. The individual will lead all resourcing activities, with the aim of building a highly competent workforce which is fully aligned with our Company values, and developing the reputation of our business through a strong, positive employer brand. This individual will report to the Human Resources Manager, UK. This is a fantastic opportunity for a confident, pragmatic and commercially focused recruitment professional looking to expand their knowledge and make a key contribution to a growing organisation. RESPONSIBILITIES Manage the end-to-end recruitment cycle for our multilingual sales centre, delivering a cost and time effective resourcing solution that promotes workforce diversityDrive the local implementation of global recruitment and selection processes and policiesManage the resource planning process and ensure staffing levels are continually at optimum levelsRequisition management with both an internal and external recruitment focusDesign and implement local employer branding strategiesUtilise a variety of sourcing methods to identify potential candidatesNetwork internally and externally to build relationships with potential high calibre candidates to build talent pipelineProactively increase % of direct hires compared to agency hiresEnsure a positive candidate experience is achieved for all applicantsCollaborate with line managers to build strong credible relationships, discuss recruitment needs and determine appropriate recruitment strategiesEnsure Hiring Managers receive regular updates on recruitment progressDevelop and manage relationships with preferred recruitment partners and establish new relationships as required, including management and review of PSL, partner feedback and market intelligence gatheringDevelop and manage relationships with Universities and language schools and other relevant bodies and organise recruitment events when appropriateEnsure all recruitment expenditure is planned, monitored and controlled within budgetOwn local and global hiring requisition approvals processMaintain recruitment administration and systems (inc Greenhouse & Workday) in a timely manner including the appropriate correspondence to all applicantsInstigate and coordinate new hire on-boarding processProvide training and ongoing coaching to hiring managers to ensure they fully understand our recruitment and selection processes and that they are able to identify the right peopleCreate and report on key hiring metrics to the centre management team QUALIFICATIONS Essential 5 GCSE's (or equivalent) Desirable Recruitment and Employment Confederation (REC) certificate or diplomaCIPD foundation level qualificationDegree level qualification SKILLS/COMPETENICES/EXPERIENCE Previous experience of in-house multilingual recruitment is highly desirableRelevant experience in a high-growth, fast-paced service business is highly desirableWork with a strong sense of urgency; with the ability to switch priorities quickly where requiredExperience of successfully utilizing a variety of direct sourcing methods including LinkedIn, job boards, social networking sites etcStrong senior level stake holder managementStrong relationship builder able to communicate and forge excellent working relationships with internal and external people at all levelsExceptional customer service focus, including attention to producing quality results within agreed timescalesStrong communication, interpersonal, teamwork, and organizational skillsAbility to prioritize multiple tasks and manage time efficiently under tight deadlinesSelf-directed, detail-oriented, problem solver with a desire to contribute to the organization's reputation and successCommercially focused with strong numeracy skillsSound knowledge of UK employment legislationIT literate, specifically MS Office and ATS software COMPENSATION ServiceSource offers an attractive salary and benefits package.

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