Intl Assignment / Global Mobility / Relocation - JAM Human Resources

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Description

Job Ref: AS/31135/GM
Package: CHF Negotiable + Bonus
Location: Switzerland / Geneva
Job type: International Assignment / Global Mobility / Relocation Manager
Position type: Permanent
Hours: Full-time
Availability: ASAP
Languages: English (essential), French (essential), other European languages (desirable)
Contact name: Andy Shaw
Contact Company: JAM Global Mobility


The Background:

Due to growth this leading global organisation is actively seeking a Relocation Manager to oversee their client's relocation services from start to finish. Applicants must have excellent customer service skills and have experience of vendor and client relations.


The Role:

The successful candidate will be responsible for but not limited to the following:

Provides, maintains, and promotes excellent Customer Service in accordance with company policy.

Manages the work and the ongoing relationship for provider, agent and supplier relations.

Responsible for management and co-ordination of all assigned customers and their relocation services for our customers with a view to communicating knowledgeable and clear, concise information to all concerned.

Efficient purchasing of services with a view to buying smarter for our customers.

Has a thorough knowledge and understanding of the relocation services process and managing service providers.

Works closely with relocation service providers to ensure our customer gets value for money while providing a profit opportunity

Has the ability to develop prices and rates as needed.

File/Order management, including documentation relative to relocation activity and the gathering and maintenance of accurate and complete client and company data.

Monitors relocations in process and solves routine day-to-day problems. Reports serious problems/difficulties to Management for help and solution, quickly.

Understands different relocation services, able to evaluate and determine the 'best' services for the customer and the situations. Sensitive to customer services.

Prepares and distributes, in a timely fashion, all pertinent documentation to everyone concerned.

Maintains files/orders in an organized, controlled fashion, tracking each relocation

Maintains a pro-active stance on every relocation.

Maximizes profit opportunity on each relocation within scope of service provided

Maintains statistical data and submits weekly reports to management.

Assists with other Business Unit activities

Assists with ordering supplies and filing as necessary

Maintains updates agent roster.

Liaises with Management in agency and provider selection, ensuring that they provide a consistent high standard of operation.


The Person:

The successful candidate will have previous experience of: international assignments, global mobility or relocation issues with a good knowledge of the local Geneva housing market. Applicants must have a strong understanding of the assignment management life cycle and the associated issues. Applicants with additional: vendor management and client relationship management experience would be advantageous.


To Apply:

Please forward your CV along with salary details quoting ref AS/31135/GM or by calling Andy Shaw on.

In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, JAM Global Mobility will require proof of identification.