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24 days ago
Hisense UK Ltd
Salary band: Any
Location: UK, Yorkshire, West Yorkshire, Leeds
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Generalist HR Jobs
The successful candidates will work in the UK subsidiary Head Office of Hisense, a multi-billion dollar global home appliance manufacturer with over 75,000 employees worldwide. The parent company has subsidiaries across the globe, and the UK site, which was formed 4 years ago, is expanding rapidly, resulting in the creation of a number of new roles. This is an exciting time to join the business as we have recently moved to larger premises and are increasing our presence in the UK consumer marketplace, aiming to double turnover in the next couple of years. The company produces a wide range of products including tv's, refrigerators, tablet computers, phones and air conditioners from a number of factories across the world. Hisense are looking to recruit a Refrigeration/White Goods Technical Support colleague to join our small, yet successful team at our Leeds site. The role is mainly office based although there will be the need to visit our Service Providers, Retailers and warehouse at times. The job would suit an "off the tools" engineer or technician who would like to develop their skills in an office environment. The day to day activities will be focussed on developing the support and information services for Hisense customers (Engineer, Retail and End User) through repair analysis customer satisfaction measures, website information development, direct contact via phone/email and other support methods to improve customers experience. Role of the Refrigeration/White Goods Technical Support colleague: Responsible for advising customers on the correct use of their Refrigerators, Washers and any other white goods we will range in the futureAdvice to field engineers when contacting Head Office for technical supportProduction and distribution/presentation of training material for engineers, retailers and customer support staff. Development of FAQ's and advice sheets for end users, contributing to the content on our WebsiteReview of exchange and return requests from Retail customers in order to ensure an efficient returns processAnalysis of repairs and recommendation of improved processes in order to reduce avoidable engineer visitsService agent KPI monitoring and reportingMonitoring and improving Customer satisfaction using feedback from our Service Providers Supporting other members of the team in all aspects of customer service We are looking for a hard-working, dedicated and knowledgeable person to join our team of service administrators. You must be positive and flexible in your attitude. You will be expected to be proactive and use your own initiative whilst working on your own or within a team. It is essential you possess good PC and data analysis skills. You should also be a good communicator and be able to liaise with customers and colleagues with confidence. You must be committed to building positive relationships whilst having a professional, positive and caring attitude when working with colleagues and representing the company.

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