| Salary band | £15k - £23k |
|---|---|
| Salary details | c£16-20,000 + Excellent |
| Location | Lancashire |
| Job type | Permanent |
| Company | JAM Human Resources |
| Contact | Chris Pearson |
| Specialisations | Consulting |
| Posted | 16th May 2008 |
| Expires | 23rd May 2008 |
Job Ref: 18010
Job type: HR Systems Helpdesk Officer
Package: c£16-20,000 + Excellent Benefits
Location: Warrington
Position type: Permanent
Contact name: Chris Pearson
Contact Company: JAM HR Systems Solutions
The Background
This leading technology outsourcing organisation with an enviable reputation and market leading status is currently seeking to recruit a HR Systems Helpdesk Officer to lead support clients with HR & Payroll Systems queries following the implementation of their HR & Payroll Systems.
The Responsibilities
Reporting directly to the HR Systems Helpdesk Supervisor, you will be responsible for responding to client systems related calls and responding to any escalated issues. You will provide advice and guidance to clients experiencing any teething problems on the new system and ensure than the client is receiving the overall benefit of the system. You will prepare and help develop training and consultancy documentation for Helpdesk Consultants, assisting them and providing support on any client help related issues. You will assist in the compilation of helpdesk related management information as and when required and support in the process of tender responses, if required.
The Professional
The successful candidate will have experience of providing HR & Payroll systems administration and day-to-day support to surrounding business areas. You will have good IT/Microsoft Access & Excel skills with the ability to problem solve and offer solutions within a customer-facing environment. You will have excellent team skills with an enthusiasm for the challenge.
Please forward your most up-to-date CV together with salary details to (email address removed) quoting ref 18009/CP or by calling Chris Pearson on (phone number removed) .
JAM HR Solutions Ltd is acting as an Employment Agency in relation to this vacancy. Should this position not meet what you are looking for, please forward to someone you feel may be interested in this position.
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