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International Assignment / Global Mobility / Expat

Warning: This vacancy expired on 25th Nov 2008.

Job details

JAM Human Resources

Get more details on JAM Human Resources

Salary band £35k - £45k
Salary details c£40,000.00 + Bonus + Benefits
Location London
Job type Permanent
Company JAM Human Resources
Contact Andy Shaw
Specialisations Consulting
Posted 18th Nov 2008
Expires 25th Nov 2008

Job Description

The Background: Reporting directly to the Director of International Assignments the role of IA Manager will be responsible for the management of one or more corporate blue-chip client accounts. Working on a standalone basis duties will include: coaching & mentoring, project & performance management as well as providing technical advice regarding international mobility issues. The Role: Cultivates and creates an on-going integral relationship with assigned expatriates as the key owner and project manager for each case. Acts as assignees advocate throughout the transition from home to host country. Ensures service standards are met and /or exceeded, promoting a high level of client retention. Manages assignees expectations by providing expert counseling and guidance in all elements of clients global policy and authorized allowances. Exercises ongoing analysis of company processes, offering recommendations for implementing improvement methodologies for efficiencies of scale. Creates, generates and delivers customized client management reports relative to performance measurements on all relocation activities as specified. Acts as critical resource during the initial installation/implementation phase ensuring a positive hand off from sales to service operations. Controls and maintains a monitored caseload of assigned expatriate files to ensure the ability to deliver a high level of service satisfaction. Provides continuous day-to-day counseling to assigned expatriates, effectively managing time to ensure all tasks inclusive of data entry for client tracking and reporting. Exercises independent judgment relative to decision making/exceptions to client policy within established operating service guidelines. Manages expatriates transition, coordinating all supplier services on behalf of the expatriate. Determines housing and lifestyle assimilation needs in the host country for each expatriate family. Manages in-country partner service delivery in the home search and settling-in process. Acts as expatriates advocate throughout all aspects of the transition. Directs all expatriate expense reimbursements to ensure timely payment. Provides intricate counseling and guidance in all aspects of client policy abstract including, reimbursable expenses, benefits and associated incentives. The Person: The successful candidate will have previous experience dealing with the management of: international assignments, global mobility or expatriate management. It is the responsibility of the IA Manager to coach and mentor IA Consultants within the team and must therefore have an excellent understanding of the assignment process and the inherent implications. Previous exposure to expatriate compensation & tax advice would be preferable however this is not an essential requirement. In addition to the core duties you will also be responsible for managing various ad hoc projects so previous exposure to project management will be required. To Apply: Please forward your CV along with salary details to (email address removed) quoting ref AS/19386/IAM or by calling Andy Shaw on (phone number removed) . In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, JAM Global Mobility will require proof of identification.

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