Warning: This vacancy expired on 1st Sep 2008.

Job details

Job Description

International Assignment / Global Mobility / Relocation Consultant
Middlesex
c£25-30k (Pro Rata)
6-9 Month Interim - View to go permanent

The Background:

The role of the Mobility Consultant is to manage a caseload of relocating employees and their families, either internationally or domestically. The Consultant takes responsibility for managing the entire relocation process; coordinating all services and ensuring the employee and family are delighted with the services provided.

The Role:

Main point of contact for: relocating employee and family. Conduct needs assessment and brief them on all service provisions, initiate the relocation process and all services in line with the corporate client policy.

Manage the delivery of all services in line with client processes to ensure satisfactory experience. Solve issues as they arrive.

Manage the relationship with service partners instructed and ensure value for money services.

Day to day point of contact for clients to keep them advised of the progress of the assignments, discuss exceptions, and recommend process or policy change in consultation with the Account Manager where appropriate.

Counsel on Policies and relate them to operational procedures.

Provide on-going support and advice on policy and process to the employee through the assignment/relocation.

Liaise with: Account Manager on operational issues, keep a record of caseload

Accurately maintain all files and databases.

Process invoices: accurately and ensure job costing is completed correctly and within the timescales set. Collate all necessary information from clients to enable invoice accuracy.

Show exceptional customer service and obtain customer feedback, record this on caseload reports and facilitate central compilation.

Assist with compilation, analysis and interpretation of data to produce Client reports. Track cost savings and complete the value added database.

Participate in client review meetings as required.

Research company specific information to assist assignees and also clients to develop policy and drive cost savings.

Build strong relationships with other internal departments and branches to enable all opportunities to be explored, cross selling opportunities identified with clients and full services delivered.

Play a strong role in the team to support other team members, continually improve services and working practices.

The Person:

The successful candidate will have demonstrable experience dealing with: international assignments, global mobility or expatriate management issues. Applicants will have an excellent knowledge of the assignment life cycle and will have the ability to provide professional advice on both expatriate relocation and domestic relocation issues.

To Apply:

Please forward your CV along with salary details to (email address removed) quoting ref AS/17128/IA or by calling Andy Shaw on (phone number removed) .

In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, JAM Mobility Solutions will require proof of identification.

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