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7 months ago
Vantage Auto Recruitment
Salary: £30000 - £60000 Per Annum
Location: UK
Job type: Permanent
Business sector: Both
Contact: Martin Oakley
Category: Generalist HR Jobs
Aftersales Manager
OTE £60,000

We require an AFTERSALES MANAGER for our prestige brand dealership

State of the art facility

You will need to possess:

• At least five years experience and a proven track record of running a successful service

department in a main dealer environment

• The ability to lead by example, manage and inspire the team to consistently exceed customer

satisfaction and profitability objectives

• Experience of developing and monitoring budgets
• Strong communication and organisational skills with a high level of self motivation
• Up to date knowledge of vehicle and consumer legislation as well as FCA regulations

our responsibilities

• Develop service department plans and budgets to achieve quarterly and annual targets
• Maintain financial and operational controls within the department
• Understand and report on key KPIs in a timely and accurate manner
• Support and motivate a team of Service Advisors by providing clear direction for the department

to maximise profitability

• Manage a workshop to ensure workshop efficiency and productivity rates are maintained
• Ensure warranty procedures are followed correctly and monies are recovered promptly
• Respond swiftly to any customer complaints and ensure timely resolutions
• Establish and monitor the teams training requirements to ensure the required level of expertise

is achieved at all times

• Work alongside the Group Head of Service to develop a strategy to maintain the long term

profitability of the department

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