Area Support Team Leader – Global Security Business
Bellshill, North Lanarkshire (with some travel throughout the local area)
£25,000 Plus Benefits including Discounts at High Street Stores, 5.6 Weeks’ Holiday
Are you a customer service professional seeking your next step? Looking to learn, grow and succeed with an innovative business? If so, our client would love to hear from you.
Offering pioneering security solutions across the globe, our client specialises in ensuring customers’ safety, protection and peace of mind. They are now looking for an Area Support Team Leader to join them in Bellshill.
Focusing on improving and investing in their teams, our client promotes a wide array of learning activities to enable staff to fulfil their potential. If you feel you could succeed within this exciting global culture, this is the role for you.
As an Area Support Team Leader, you’ll ensure the smooth running of our client’s 24/7 Operations Support Team.
In this key role, you’ll make sure that staffing levels are maintained and employees are suitably trained to deliver a high quality security service to customers.
You’ll complete regular rostering reviews and ensure compliance with contractual and statutory policies.
Additionally, your duties will involve:
- Acting as the first point of contact for security personnel queries
- Maintaining records, contracts and IT systems
- Ensuring that colleagues have completed the required training to succeed in their roles
- Assisting with recruitment activities
To be considered, you will need:
- Customer service experience
- An SIA frontline licence
- Strong IT skills, ideally including knowledge of MS Office packages
- A full, clean driving licence
Proactive and organised, as an Area Support Team Leader, you will need superb written and verbal communication skills, the ability to prioritise effectively and plenty of initiative.
Call centre experience would be beneficial. Previous experience of admin and clerical duties would also be an advantage.
The closing date for applications is the 15th August 2018.
To apply for the role of Area Support Team Leader, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Area Support Team Leader, Operations Support Officer, Administration Officer, Administrator, Office Administrator, Operations Administrator, Security Administrator, Customer Service Advisor, Customer Service Executive, Customer Support Advisor, Customer Services Representative.
Working hours: 37.5 hours per week