Role Title: Events Administrator |
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Reports to: Head of Operations |
Branch /Department: Operations |
Role Purpose: The role of the Events Administrator is to work as part of the events team to contribute to the smooth delivery of all programmes. The events administrator will be responsible for ensuring that all event admin is completed to a high standard with the customer as a priority. |
Key Accountabilities | Key Activities |
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- Acting as the first point of contact for all phonecalls - First point of contact for all customers on open and closed events packages - Support customers to progress through training packages using email and action plans |
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- Processing all bookings - Preparing and administering pre, on and post course instructions including: - Registering instructors onto online platforms - Creation of evaluation web page and surveys - Creation of post course certificates - Uploading Delegate lists from all events to CRM - Creating survey links for all instructors |
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- Ordering materials for all events |
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- Work with the Events team to ensure delivery of all events |
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Communicating with training team to ensure they fulfill their requirements for each event, including resources, marketing materials, event logistics |
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Key Contacts (External and Internal) |
Internal: - Event Administrator - Head of Operations - Sales Team - Accounts team External: - Pivotal Customers - Potential customers and all those making calls into the office |
Essential role related knowledge, skills, qualifications and experience at selection |