Role Title:  Events Administrator

Reports to:  Head of Operations

Branch /Department: Operations

Role Purpose:

The role of the Events Administrator is to work as part of the events team to contribute to the smooth delivery of all programmes.

The events administrator will be responsible for ensuring that all event admin is completed to a high standard with the customer as a priority.

1. Customer care

-           Acting as the first point of contact for all phonecalls

-          First point of contact for all customers on open and closed events packages

-          Support customers to progress through training packages using email and action plans

1. Service delivery

-          Processing all bookings

-          Preparing and administering pre, on and post course instructions including:

-          Registering instructors onto online platforms

-          Creation of evaluation web page and surveys

-          Creation of post course certificates

-          Uploading Delegate lists from all events to CRM

-          Creating survey links for all instructors

1. Planning

-          Ordering materials for all events

1. CPD

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1. Team work

-         Work with the Events team to ensure delivery of all events

1. Communication

Communicating with training team to ensure they fulfill their requirements for each event, including resources, marketing materials, event logistics

1. Commercial awareness

Key Contacts (External and Internal)

Internal:

-          Event Administrator

-          Head of Operations

-          Sales Team

-          Accounts team

External:

-          Pivotal Customers

-          Potential customers and all those making calls into the office