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about 1 year ago
A.C. Nielsen Company Ltd
Salary: Negotiable
Location: Oxfordshire
Job type: Permanent
Contact: A.C. Nielsen Company Ltd
Sector: Human Resources
Category: Generalist HR Jobs, HR Advisor Jobs, HR Manager Jobs, Senior HR Jobs, Talent Management Jobs

HR Admin Team Leader - 4287

What makes it so great to work here? Firstly, it's the people. 1,300 of us from 44 different nationalities working across 11 offices in the UK and Ireland. It's also our clients. We get to work with the world's biggest and best brands. Most of all though, it's the culture. We want you to be you - and we want to help you excel and grow in your career with us.

  • 25 days holiday rising to 28 with long service
  • The option to buy even more holiday!
  • A great contributory pension with a highly elite pension provider
  • Fantastic private healthcare package
  • First class training support and development opportunities
  • Gain Invaluable Nielsen experience on your CV

This role sits within our UK HR Team and plays an integral part in our HR Shared Service model. As the HR Team Leader, you will lead and direct the HR Shared Services Team to facilitate all employee lifecycle transactions in a seamless way and our aim is to provide a platinum level of support to all Nielsen associates across the breadth of Nielsen entities. Additionally, you'll be expected to identify opportunities to enhance the HR shared services model and drive the solutions and ultimately implement changes.

You'll also provide consultation to associates on topics that cover a full range of HR-related policies, including relocations, flexible work arrangements and leaves of absence, payroll and benefits. This includes acting as a partner to a specific UK client group and leading all HR-related processes for that group.

The role is hands on and we are looking for someone who is customer focused, personable yet professional, exhibits good attention to detail and able to work in a high volume, high pressure environment. This would be a great opportunity for an experienced HR generalist that wants to take the next step in their career as an HR Team Leader, manage a small team and get involved in a variety of operational and strategic processes within the business, or a HR Advisor with previous supervisory and customer service experience.

Key Responsibilities:

  • Responsible for leading the Shared Service Team to ensure that an exemplary service is delivered and that all service level agreements are met, with direct line management of 3 HR Administrators.
  • Coach, advise and guide managers through effective resolution of employee relations issues, including but not limited to discipline, grievance, capability and restructuring, ensuring that the Company remains legally compliant at all times and the best commercial outcomes are achieved.
  • Perform regular validation exercises to ensure accuracy of the HR and Payroll database, collaborate with the offshore Data Input Team to ensure that SLA's are met.
  • Payroll gatekeeper, responsible for checking the monthly payroll and preparing validation reports in accordance with global payroll guidelines
  • Assist year end validation exercises and support merit review process
  • Manage the annual calendar of HR Admin activities ensuring that all tasks are undertaken to specified timescales
  • Work with third party benefit providers to ensure service levels are met and perform ongoing process reviews to ensure best practice. Providers include; the car fleet, pension, childcare voucher, cycle to work and employee wellness providers
  • Maintain the dedicated HR resource site, ensuring that the site provides an effective information platform for Nielsen Associates to answer frequently asked questions on HR processes and policies
  • Undertake process related projects and initiatives relevant to the Shared Service Model, including UAT, training and implementation

Ideal Attributes:

  • Excellent organisation skills, can prioritise workload effectively, and work accurately, at speed, displaying exemplary attention to detail.
  • Discretion, tact, sensitivity, recognises need for confidentiality.
  • Proactive problem solver, resourceful, demonstrates initiative, has a can-do attitude, works well independently.
  • Excellent communication skills and confidence in dealing with all levels of employees and building effective professional relationships across all departments and with external providers.
  • Knowledge of payroll processes, PAYE and Pension Auto Enrolment regulations highly advantageous
  • Experience of leading sometimes ER procedures, providing tactical hands-on HR support and skilled at coaching managers to deliver sound outcomes.
  • Sound knowledge of all Microsoft and Google IT systems, experience of HR information systems desirable, ideally SAP
  • Excellent communication skills, adept at persuading and influencing stakeholders at all levels of the organisation, comfortable working in a matrix structure, and pro-actively builds effective professional relationships.
  • Up to date knowledge of employment law, practices, case law and applies this to the workplace to develop HR policy & practice to meet business and legislative requirements
  • Experience of leading or managing others within the team.
  • Ability to pick up ad hoc operational responsibilities.
  • CIPD Qualified or equivalent qualification or experience


Primary Location: Oxford,Oxfordshire

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