We’re Charlie, a beautifully designed, easy to use HR software for small companies. We believe that building a company is hard, running one shouldn’t be.
Our product enables small companies to automate many of the administrative headaches that they experience as they scale, and gives those who run businesses more of what they need the most... time!
We exist to run, build and change small companies so they can run, build and change the world.
Come and join us to help create a world that works better.
In this role you will:
Be responsible and accountable for looking after our HR Advice customers via live chat and over the phone
Liaise with our customers to understand their businesses, challenges and HR requirements
Help us to build out best in class policies and contracts for our customers
Keep our customers and the team up to date with the latest changes in HR policy and law
Be on hand to support our customers on a daily basis through any HR challenges they are facing
Look for ways to influence our customers HR/people strategy
Work on delivering content that helps position charlie as THE voice within the HR / ops space
Look for ways that we can automate parts of the HR Advice process and ways we can continue to add value to users month on month
Help us to continually scale our HR Advice service
Input into wider product decisions across the company, by providing HR insight
HR Advisory Experience (3-5 years)
Proven track record of working with fast growth or small businesses
An understanding of modern and current HR best practices
A self-starter with initiative and ambition to do things differently
A confident communicator, who can reassure our customers in what might often be stressful situations
Passion for the startup sector, as well as small businesses and how they work
Loaded with the ambition to join us in grafting hard to build an enormous technology company very quickly
We are an equal opportunities employer and believe in the power of a diverse, inclusive team. We welcome applications from all suitably qualified people, regardless of race, sex, disability, religion/belief, sexual orientation or age.
You’ll be joining a company that:
Works in small cross-functional teams, so your work is always focused, goal-driven and agile
Is at an incredibly exciting stage of growth
Is made up of a very close-knit, ambitious and dedicated team of 15-20 who (actually) enjoy spending time together
Believes there is nothing more important than personal development
25 day + Christmas holiday policy
Core Hours Policy (10-3 office hours, Monday - Thursday)
Remote working policy
£500 yearly learning budget
Social events (Team breakfasts/lunches, evenings out & weekend company retreats)
WOW (work on whatever) days
Bike to work scheme