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about 1 year ago
Sopra Steria
Salary band: Any
Location: UK, North East, Tyne & Wear, Newcastle
Job type: Permanent
Business sector: Both
Contact: Simply Recruitment Partner
Category: Change Management Jobs
Job Title: HR Case Managers Location: Newcastle (on occasion, travel in the UK will be a requirement of the role) Salary: 25,000 plus 5% flexible benefits Role Overview As a member of the HR Case Management Team for the SSCL Police sector, the HR Case Manager will be responsible for delivering an HR advice service and supporting managers to achieve the best business outcome in a range of complex HR cases. The HR Case Manager will be responsible for ensuring advice complies with Police Regulations, Employment law and HR policies. HR Case Manager Key Responsibilities: Acting as an advisor for managers at all levels offering a business focused resolution to complex HR casesWorking as part of a team to deliver a high quality professional compliant HR Case Management serviceTo manage and schedule own work to meet contractually agreed timescales, quality and service levelsEnsure that the agreed processes, standards, policies, timescales and quality control are met to achieve SLA, compliance and customer satisfactionWorking with Client and HR to ensure cases are managed effectively, lessons are learnt and insights sharedManaging changes within own area through the change management process.Building and maintaining effective relationships with colleagues, customers, clients and suppliers HR Case Manager Skills Experience off managing a range of HR casesHR generalist background with experience as a HR Case ManagerAbility to manage a portfolio of cases delivering work to deadlines and a high standardAdopts a coaching and mentoring approach which develops managers confidence and competence to manage HR casesStrong stakeholder, relationship building and influencing skills.Ability to make and communicate difficult decisions and messages HR Case Manager Desirable Skills Ability to display the required HR knowledge either as a member of CIPD or through experience About the Company SSCL is a joint venture between the Cabinet Office and Sopra Steria who delivers a range of high quality shared services for our Government and Police clients, enabling them to operate more efficiently and more effectively. SSCL provide Finance & Accounting, HR & Payroll and Procurement as well as specialist client-specific services. SSCL has five UK Centres of Excellence and, by streamlining and modernising systems and processes in the back office, we are transforming the way these services are delivered - providing better value for our clients and better value for the UK taxpayer.

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