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9 months ago
Bluetownonline Ltd.
Salary: £18870 - £20541 per annum
Location: Suffolk
Job type: Permanent
Contact: Bluetown Online
Category: HR Assistant Jobs

Job Title: HR Support Officer

Location: Melton (placement also possible in Lowestoft)

Salary: £18,870 - £20,541

Hours: 37h per week

Main Purpose of Job:

  • To provide comprehensive administrative support in relation to the delivery of HR services to the Organisation, including recruitment, training, payroll, and to provide support to the other members of the HR team
  • To be the first point of contact for the HR Team, responding to external and internal enquiries, and supplying appropriate information or referring customers to the Council's Intranet as required

The role is either based in Melton or Lowestoft, depending on the Candidates preference

Key Responsibilities:


  • To provide administrative support to the recruitment and selection process including co-ordination of shortlisting and interview arrangements, and supporting applicants and managers in the use of the online recruitment system
  • To assist the HR Advisors in developing the use of social media to support recruitment, liaising with the Communications Team and advising managers on this
  • To support the appointment of new employees following standard procedures including requesting references and arranging pre-employment checks
  • To co-ordinate the induction and probationary procedures and refer to the relevant HR Advisor/HR Business Partner where necessary

HR Administration and Payroll Support

  • To prepare contracts of employment and variation to contract letters, and to set up new employees and make the necessary changes on the HR/Payroll system
  • To provide administrative support to the HR team, handling/responding to general enquiries, emails and post.
  • To be responsible for the creation of purchase orders for the team and the timely processing of invoices, in accordance with financial procedures
  • To investigate and resolve routine payroll and pensions queries, liaising with Payroll and Pensions teams as required
  • To resolve initial HR self-service queries and support the HR self-service system
  • To create and maintain electronic HR records/files in accordance with the HR data retention schedule and to maintain accurate recruitment and training documentation and spreadsheets
  • To process all leavers, including arranging exit interviews
  • To prepare the reports as required from the online register of declarations of interests and gifts
  • To collate starter/leaver reports and distribute as required
  • To co-ordinate and maintain the at risk register

Learning & Development

  • To assist in organising training courses and workshops, compiling delegate lists, issuing joining instructions and ensuring that resources are in place
  • To collate and evaluate training evaluation forms and create monitoring reports
  • To maintain user reports and records and assist in the development of new modules as appropriate. To provide support to employees using the system, as required


  • To conduct customer satisfaction surveys with new joiners to the organisation to continually improve processes and the overall service
  • Assist other members of the HR team on other tasks, as appropriate
  • Any other duties reasonably compatible with and/or arising from those duties listed above

Key Requirements:

  • Excellent interpersonal and customer service skills with the ability to build and maintain good working relationships
  • Ability to work under pressure and meet deadlines - e.g., adhere to recruitment and payroll deadlines
  • Excellent organisational skills with ability to manage changing and sometimes conflicting priorities
  • Ability to compile and analyse statistical information
  • Ability to use own initiative
  • Ability to observe strict confidentiality at all times in accordance with data protection guidelines
  • Strong attention to detail and accuracy
  • Able to and committed to working as part of the team
  • Creativity - to identify improvements and design skills
  • Excellent IT skills including word processing preferably MS Word), spreadsheets (preferably MS Excel), e-mail/internet
  • Numeracy - able to record numerical data and perform basic arithmetical functions

Education, Training and Experience:

  • Minimum of 5 GCSE's including Maths and English, ideally educated to A level
  • NVQ Level 3 in Business Administration or equivalent
  • Relevant administrative experience in a busy office environment
  • Previous experience of working in the HR field desirable
  • HR office procedures and systems experience

Please read the job description and person specification on the right of the page before applying for this job.

Closing Date: Closing Date: 6th May 2018

Please click on the APPLY button and CHECK YOUR EMAILS for the link to our Client's careers page.

The Organisation is committed to equality of opportunity and welcome applications from all sections of the community.

Candidates with experience of: Office Administrator, Administrator, Admin Assistant, Administration Clerk, Business Administrator, Secretary, Support Administrator, Business Support, Executive Assistant, Human Resources Officer, HR Generalist, HR Officer, Human Resources Consultant, Personal Assistant, Senior Administrator, HR Assistant, HR Administrator, HR Administrative Assistant will also be considered for this role.

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