4 months ago
Elevation HR are currently recruiting for an L&D Advisor for a permanent position. My client is a fast paced, rapidly expanding professional services organisation in West Yorkshire
The successful candidate will work within a forward thinking and innovative Learning & Development Team, designing and delivering the full training cycle specifically within the growing contact centre side of the business.
*Deliver call centre inductions, workshops and programmes across all brands within the Head Office
*Complete regular Training analysis needs to identify skills gaps to develop and support the business and improve internal Talent Development and Retention
*Design and further develop existing training to deliver KPI's across the company and create further efficiencies
*Partner key stakeholders within the business to deliver key L&D projects across the contact centre business
*To actively develop and support peers and managers within the business to ensure elevated skill sets and knowledge.
*To regularly keep up to date on new training techniques and programmes and offer advice to the company on L&D direction and trending patterns
*To monitor all training delivery to ensure SLA's are met and to achieve 100% compliance across all L&D areas
*To deliver excellent customer service to internal and external stakeholders and employees at all times
*To provide MI for Call Centre Management to high light training needs and results delivery
Elevation HR would be keen to speak with candidates with the following skills and experiences:
*L&D qualification or equivalent
*Demonstrable experience in a fast-paced environment with both design and delivery experience
*Previous experience of delivering training & design within a contact centre is a distinct advantage
*Understanding of an FCA regulated environment is also a distinct advantage
Elevation HR is a specialist division of Elevation Recruitment focusing on Human Resource positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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