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12 months ago
Human Rights Watch
Salary: Competitive compensation based on experience
Location: London
Job type: Permanent
Category: Charity HR Jobs


Manager, Workplace Conduct and Safeguarding

General Counsel’s Office

New York or London Office

Application Deadline:  June 30, 2019

The General Counsel’s (GC) Office of Human Rights Watch (HRW) is looking to hire a position for the management of a new workplace conduct and safeguarding process, including complaints systems, investigations, dispute resolution, and workplace culture meetings.  The Manager on Workplace Conduct and Safeguarding will work closely with the General Counsel’s office and Global Human Resources to train staff, manage and investigate complaints under the direction of the General Counsel, and build understanding, transparency, accountability and trust across the organization. 

The Manager is the focal point for various workplace conduct and safeguarding processes that straddle the legal and human resources functions at Human Rights Watch.  As such, this professional will need to enable management to swiftly respond to personal conduct issues and encourage an atmosphere of trust and mutual respect across a very globally dispersed and diverse organization.  In particular, the Manager will be responsible for intake and tracking of queries on personal conduct complaints, facilitating investigation and mediation of problems, coordinating training of staff positions such as ombudsperson, advisors and investigators, and identifying broader institutional needs and resources for dialogue and coaching on workplace conduct and culture.  The position is intended to jumpstart new processes and provide a new corps of facilitators proper training and orientation, as well as troubleshoot problems as they appear.  The Manager will also work with various internal groups on issues of stress and resilience, diversity and inclusion, and other workplace culture and professional conduct issues that arise in a fast-paced, high-risk non-profit that draws staff and volunteers from around the globe. 

The position will be based in New York or London and periodic travel is anticipated. 


1. Facilitating effective and approachable communications with all persons involved in complaints processes, including staff, management, mediators, lawyers, investigators, union representatives, staff working groups, trainers, vulnerable individuals (including children, persons with disabilites,  persons vulnerable to discrimination or abuse, and other groups as relevant)  and other third parties; 

2. Conducting intake and dialogue with persons raising concerns, questions or complaints and recommending avenues towards solution;

3. Managing a caseload of issues and investigations, including organizing weekly inter-departmental meetings and reporting on caseload progress, organizing responses and maintaining associated records and documents; 

4. Investigating a wide variety of personal conduct issues and producing actionable findings for various internal departments and committees at Human Rights Watch in close consultation with the General Counsel, Human Resources, and, as appropriate, with outside counsel;

5. Supporting and promoting continuous improvement to both internal policies and management response, particularly in areas of stress and resilience and safeguarding of vulnerable individuals who may be engaged by our work;

6. Organizing external and internal training for various functions in Human Rights Watch, including for specialized mediators and advisors, investigators, and for staff and managers more generally, including on conflict resolution, raising sensitive subjects, inter-cultural communication and best practices in safeguarding and protection;

7. Learning and benchmarking against external best practices and recommending appropriate changes to internal practices;

8. Developing a deep understanding of HRW’s unique culture and values and helping to facilitate internal organizational dialogue on appropriate standards of conduct in an activist, global and multi-cultural work environment; 

9. Traveling to other HRW offices, as required, for investigations, meetings, trainings, etc.; and

10. Carrying out other duties as required. 


Education: A bachelor’s degree is required. 

Experience: A minimum of five years of relevant work experience, preferably with background in human resources, safeguarding, personnel investigations, employment law, conflict resolution, social work, workforce development and/or employee relations, is required.  We are looking for candidates that have demonstrated initiative and experience in managing culture change, bridging cultural gaps, investigating grievances and facilitating workplace dialogue.  Sensitivity to issues of discrimination and harassment, and a drive to research and apply new learning in this area are critical to this position. 

Related Skills and Knowledge

1. Outstanding interpersonal skills and the ability to listen, interact and communicate effectively and emphatically with all levels of diverse staff and other key stakeholders throughout the course of problem-solving and complaints resolution are required.

2. Excellent written and oral communication skills in English is required; fluency in French or other languages is a plus. 

3. Demonstrated excellence in critical thinking and analytical ability is required.

4. Exceptional organizational skills and ability to manage demanding caseload and meet deadlines are required.

5. Enthusiasm for research and ability to develop best practices and resources are preferred.

6. Facility in using and adapting technology and systems to assist in managing the considerable and sensitive records generated by caseload is required.

7. Commitment to diversity, multi-cultural experience, and sensitivity to issues of inclusion, marginalization, discrimination, harassment is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. 

How to Apply: Please apply immediately or by June 30, 2019 by visiting our online job portal and attaching a letter of interest, resume or CV, and a brief writing sample (unedited by others), preferably as PDF files. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We do not discriminate in hiring practices and actively seek a diverse applicant pool. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, sexual orientations, and those with criminal records to apply. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

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