358 jobs - 15 added today
133525 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
12 days ago
only 16 days until close

Operation’s Manager


Pure Legal Group
Salary: DOE
Location: Merseyside, Liverpool, Bootle, Prescot, Southport
Job type: Permanent
Contact: Nicola Forster
Category: Organisational Development Jobs
Apply
Select how you want to share:
View similar

With our team expanding rapidly we have an opportunity for 2 Operation’s Manager’s to join Pure Business Group. The main purpose of the position will be to ensure and improve the performance, productivity, efficiency and profitability of the company operations through the provision of effective methods and strategies. You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support.

Main tasks and responsibilities:

  • Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis

  • Prioritising workloads to ensure targets are delivered

  • Managing system and process changes effectively

  • KPI reporting and key task management

  • Improve processes and policies in support of business goals

  • Decisive day to day decision maker

  • Advising as required on cases including quantum, causation and liability

  • Training and staff development

Education and Experience:

  • Industry relevant experience

  • Knowledge and experience of effective operations management

  • Experience of people management

  • Knowledge of Proclaim

  • Excel literate to a good standard

Key Competencies:

  • Excellent customer service skills

  • Organisational and planning skills

  • Problem solving skills

  • Communication skills

  • Decision-making

  • Influencing and leading

  • Negotiation

  • Conflict management

  • Adaptability

  • Stress tolerance

Salary: Negotiable depending on experience

Hours of Work: 35 Hours

With our team expanding rapidly we have an opportunity for 2 Operation’s Manager’s to join Pure Business Group. The main purpose of the position will be to ensure and improve the performance, productivity, efficiency and profitability of the company operations through the provision of effective methods and strategies. You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support.

Main tasks and responsibilities:

  • Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis

  • Prioritising workloads to ensure targets are delivered

  • Managing system and process changes effectively

  • KPI reporting and key task management

  • Improve processes and policies in support of business goals

  • Decisive day to day decision maker

  • Advising as required on cases including quantum, causation and liability

  • Training and staff development

Education and Experience:

  • Industry relevant experience

  • Knowledge and experience of effective operations management

  • Experience of people management

  • Knowledge of Proclaim

  • Excel literate to a good standard

Key Competencies:

  • Excellent customer service skills

  • Organisational and planning skills

  • Problem solving skills

  • Communication skills

  • Decision-making

  • Influencing and leading

  • Negotiation

  • Conflict management

  • Adaptability

  • Stress tolerance

Salary: Negotiable depending on experience

Hours of Work: 35 Hours


Email me newest jobs similar to this one

  Back to the top