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about 1 year ago

I am currently recruiting for a Pensions Operations Manager to work for a leading retailer in Victoria on a 3 month contract.


  • Responsible for delivering the day to day (BAU) performance to agreed Service Levels alongside the delivery of the PO strategy
  • Ensure the Pension Administration service is delivered within the relevant financial and operational controls, meeting regulatory compliance requirements
  • Support Team Leaders to ensure work is processed in a timely manner and as part of delivering a great Member experience
  • Provide qualitative input (commentary and interpretation of the data) into Trustee & business reporting, and where required present reporting on behalf of the Operations Manager
  • Work with Team Leaders to develop the Administration team capabilities in handling and resolving member queries and complaints
  • Manage relationships with third parties ensuring the agreed service is delivered
  • Prepared to deal with escalations for Senior Scheme Members and complex complaints

Person specification:

  • Strong track record of managing the administration of a pension scheme
  • Demonstrable experience of delivering continuous improvements and change (including regulatory) whilst maintaining BAU service levels
  • Large-scale team management (15+ people) - is a crucial requirement for this role
  • Strong stakeholder management, relationship building and expectation setting
  • Excellent communication skills; capable of presenting difficult technical concepts to a diverse audience

If you meet these requirements, please apply with an up to date CV!

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