12 months ago
Our client, a truly unique and iconic luxury brand is looking for an exceptional Retail Training Manager to join their European team, and deliver quality training programmes which will develop, inspire and engage the retail population across Europe (Germany, Austria, Czech Republic and Switzerland.)
A regional role based in Germany, you will partner with in-country General Managers to identify training requirements and skills gaps, encouraging support and ultimately setting employees up for success. You will focus on the delivery of product and soft skills training to the instore retail population, utilising and adapting global training materials and programmes for the region. An ambassador of the brand, you will ensure consistency in service standards by developing programmes based on key competencies that must be maintained across the stores, and crucially, ensure that you promote a real understanding and representation of the brand and brand experience. You will have a high degree of visibility and influence– partnering with store managers to create and deliver training events, and working closely with your global counterparts will use creativity and innovation to continually develop the
effectiveness of the training programmes being delivered.
To be successful in this role, you will need to be a strong communicator with excellent analytical abilities and have a creative approach to training. The ideal candidate will have a relevant training or coaching qualification and will be able to demonstrate thorough understanding, and ideally, experience of the luxury retail market. You will have exceptional stakeholder management and partnering skills, with the ability to demonstrate gravitas with senior stakeholders, highly competent at delivering bespoke programs, and skilled in engaging retail staff in its delivery. A role which will be highly visible, you will be required to travel regularly across the region to deliver training and coaching in-store. Fluency in German and English is essential, and the full package would include relocation costs and support.
If you sound like the person with the experience they need and are looking to relocate to Germany, we’d love to hear from you.