11 months ago
Used Car Manager
Bournemouth ,Poole Area
We are able to offer a long, secure, progressive, exciting and rewarding career to the ideal candidate. You will be a high performer who consistently exceeds targets and expectations. We can offer an excellent pay package and the pleasure of working with one of the finest automotive products in the world. If you have the drive, determination and are passionate about succeeding we would like to hear from you.
Used Car Manager - Key Purpose of the Job:
To achieve planned Used car sales and profit opportunities within the Dealership and consistently exceeding customer expectations.
To support the sales process to ensure that the experience is delivered to every customer contact either face to face or by telephone to maximise sales and profit opportunities.
To manage stock control closely and adhere to the company stocking policies.
To manage and take overall responsibility for the operational side of all areas of the Sales Departments including new cars and F I when your colleagues are absent.
Used Car Manager - Accountabilities:
Achieve the highest standard of personalised customer care commensurate with the brand
Plan, organise, coach and motivate the Sales Team
Provide cover and support to the Sales Manager as required in all aspects of the sales process
Direct and monitor adherence to the Sales Process and FSA Compliance to deliver planned FI Penetration and income
Maintain accurate and up to date records on vehicle sales and finance transactions
Agreed targets are monitored with everyone involved and reviews recorded on monthly basis
Ensure all reports (internal and external) are completed in an accurate and timely manner
Used car range - both physically and via Web Site is presented professionally in line with our guidelines and represents the appropriate stock mix, competitively priced
Used cars are traded-in using the approved appraisal system, ensure trade vehicles are disposed of in a timely manner and in line with company policy
Control preparation costs and standards by working closely with the After Sales Manager
the length of time vehicles remain at the dealership and associated costs are monitored regularly and car prices adjusted accordingly to achieve the required stock turn
Working with Marketing Department so new target groups are acquired systematically through ongoing analysis of advertising effectiveness, cold prospecting (telephone calls, mail initiatives etc.), call monitoring, local advertising/promotional events and other techniques that the Head of Business and Brand Director may deem profitable
Support, motivate, coach and train staff to create and maintain an effective sales team who are fully aware of all F I and related product, including any special incentives on offer
To ensure that all financial processes linked to vehicle sale are operated in line with manufacturer guidelines
Provide a comprehensive portfolio of additional approved services such as Manufacturers Breakdown Insurance, finance leasing offers, exchange warranty
Skills Experience required for the Job:
Customer focus and Commercial awareness.
Judgement and decision making.
Enthusiasm to deliver the experience.
Continually improve product knowledge of self and others.
Planning and organising.
Personal drive and commitment.
Flexible approach to work and people and adaptability to a changing workplace environment.
Sales experience in a retail/motor environment.
IT literacy - to the level of a good working knowledge.