Remote Senior HR Adviser Award-Winning HR / ER

Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive?

Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight?

Do you enjoy the variety of working with a range of exciting brands?

Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting?

If so, we'd love to hear from you!

Role Info:

Senior HR Adviser
100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid)
£30,000 - £36,000
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am - 7pm. Occasional Saturday work required

Reporting to: Operations Manager

Company: Leading Provider on HR Tech, Consulting and Advise
Pedigree: British HR Awards - Technology Partner of the Year 2023
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's Post Office, Pret and More…

Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication

About us:

We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

The Senior HR Adviser Opportunity:

As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses.

You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation.

Key Responsibilities:

+ Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues
+ Escalating complex, risky or sensitive cases to appropriate colleagues
+ Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum
+ Providing HR advice in line with client-specific service level agreements and business rules
+ Capturing and tracking all advice provided on the in-house case management system
+ Acting as a mentor or escalation point for HR Advisers and HR Assistants
+ Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations"
+ Providing occasional on-site support to our client businesses
+ Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses

About you:

Essential:

+ Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
+ Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues
+ In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures
+ A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management
+ Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.)
+ Articulate, confident and fluent communicator
+ A commercial and pragmatic approach to providing HR solutions
+ Confident to communicate with managers and business owners at all levels
+ Competent in building line manager capabilities through coaching
+ A committed team player
+ Ability to work flexibly to deadlines and respond positively and constructively to feedback

What's on Offer:

+ Life assurance
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